Shipping policy

Shipping Policy – Mokoo

At Mokoo, we want every customer to receive their products in perfect condition and within a reasonable timeframe. Below you’ll find important details about our shipping process, delivery estimates, and related information.

📦 Order Processing Time

All orders are processed within 2–3 business days (excluding weekends and holidays).

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a tracking link.

🚚 Estimated Delivery Time

After processing, delivery typically takes 6–10 business days, depending on your location and the shipping method selected at checkout.

Please note that delivery times may vary due to factors beyond our control, including but not limited to:

  • Customs inspections

  • Carrier delays

  • High shipping volumes during peak seasons

We recommend placing your order in advance to avoid potential delays.

💰 Shipping Costs

Free shipping on all orders over $100. For orders under $100, shipping costs are calculated at checkout based on your delivery address and selected shipping option.

🔍 Tracking Your Order

Once your order has been dispatched, you’ll receive an email with your tracking number and a direct tracking link.
Please allow up to 24 hours for tracking updates to become available.

📬 Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost in transit, please contact our support team at support@mokoo.co.
We will investigate the issue and assist you as quickly as possible.

🏠 Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.
Mokoo is not responsible for packages lost or delayed due to incorrect or incomplete address information provided by the customer.

🌍 International Shipping

For international orders, customs fees, taxes, or import duties may apply depending on your country’s regulations.
These charges are the responsibility of the recipient.
Delivery times may vary depending on customs clearance and local postal services.

💛 Final Notes

Thank you for choosing Mokoo.
If you have any questions regarding shipping, feel free to contact us at support@mokoo.co — we’re always happy to help.